Customer Support Advisor

Customer Support Advisor - Glasgow - Salary up to £26,200

As a Service Support Operator, you'll be the first point of contact for incoming calls, emails, and work requests.

You’ll handle queries with professionalism, route issues to the right teams, and ensure everything runs smoothly across departments.

This role operates on a 4-week rotating shift pattern, including a mix of early, mid, and late weekday shifts, with occasional weekend work providing a balanced and predictable work schedule.

Key Responsibilities:

• Manage and respond to calls and emails, ensuring accurate logging and efficient routing.
  
  
• Escalate issues appropriately and follow up to resolution.
  
  
• Use client systems, internal platforms, and Microsoft Office tools confidently.
  
  
• Support with general administration tasks and ad hoc duties.
  
  
• Contribute to the ongoing improvement of service processes and customer satisfaction.
  
  
• Promote health, safety, and quality standards within the workplace.
  
  
• Collaborate with colleagues and provide support during holidays and absences.
  
  

• Excellent communication and interpersonal skills
  
  
• A confident phone manner
  
  
• Strong IT literacy (Outlook, Word, Excel)
  
  

• Experience in a customer service or service desk environment
  
  
• A willingness to learn, adapt and grow
  
  

• Salary up to £26,200 (depending on experience)
  
  
• 25 days annual leave plus bank holidays
  
  
• Company pension scheme at 4%