Helpdesk Administrator

Helpdesk Administrator – Leading Facilities Management Company
Location: Hertfordshire
Salary: £30,000 per annum
Employment: Full-time, Permanent
Agency Advert

Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.

Key Responsibilities

• Act as the first point of contact for incoming queries via phone and email
  
  
• Log and manage maintenance requests, ensuring timely allocation to engineers
  
  
• Monitor job progress and update clients and internal teams accordingly
  
  
• Coordinate planned and reactive works, ensuring all documentation is accurate
  
  
• Maintain databases, reports, and service records
  
  
• Provide exceptional customer service at all times
  
  

• Previous experience in a helpdesk, facilities, or administration role
  
  
• Strong communication skills with the ability to multitask effectively
  
  
• Excellent attention to detail and a proactive approach to problem solving
  
  
• Confident using IT systems, including CRM or CAFM platforms
  
  
• Able to thrive in a fast-paced environment and work well under pressure
  
  

• Competitive salary of £30,000
  
  
• Supportive team environment and opportunities for development
  
  
• A chance to join a leading organisation within the FM sector