French Speaking EA Gaming Agent

Employment Type: Permanent
Location: Belfast, UK
Excellent Relocation package
Languages required: English & French

What is the role?
The person in this position will work in a team environment to support EA’s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues.

The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games.

Recognised as one of the leading names in the gaming industry, EA have developed some of the world’s most popular games and game franchises.

EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA products including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children’s favourite Littlest Pet Shop Online and the Need for Speed Franchise.

Concentrix also provide support for EA console games.

Candidates should...
• Be able to demonstrate a keen interest and passion for gaming
• Be fluent in written and spoken English
• Be fluent in written and spoken French
• Have 6 months outstanding customer service experience in a service driven environment
• Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
• Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Have the ability to multitask, plan and prioritise workload
• Have excellent communication skills both verbal and written
• Demonstrate resilience and ability to work on own initiative
• Demonstrate problem solving and troubleshooting skills
• Demonstrate ownership and accountability to achieve deadlines and targets

What are the BENEFITS of working for Concentrix?
• Extremely competitive salary
• Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
• the opportunity to travel and work abroad
• the opportunity to improve your standard of English and work in a multi-lingual environment
• Performance Related Pay
• Staff Discount Scheme
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit on a Friday!
• 21 Holidays & 6 Stat days & birthday day off
• Stakeholder Pension Scheme
• Team and Concentrix events

Does Concentrix offer a relocation package?
For those that are relocating, we offer a fantastic package: Travel costs will be reimbursed up to the cost of €250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months).

All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation.

We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation).

We look forward to receiving your application soon!

  • Location:
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Concentrix
  • Contact: Claire McCorry
  • Tel: 0044 2890 92 1717
  • Fax: 0044 2890 22 7770
  • Email: to view click here
  • Reference: IT
  • http://www.concentrix.com
  • Posted: 2012-04-04 11:08:11 -

 

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