-
Client Support OfficerLocation: Hybrid Working 3 days a week in ExeterSalary: £26,000 per annum + upto £2,400 per annumAt uCheck, we support over 30,000 businesses across the UK with accurate, affordable vetting and screening services, backed by user-friendly online systems and unrivalled client support.
Our services help organisations make safer recruitment decisions, meet regulatory requirements, and reduce risk — ensuring the right people are in the right roles with confidence.We are currently looking to recruit a Client Support Officer to join our growing team in Exeter.
This role is a brilliant opportunity for someone who thrives on delivering high-quality client service, enjoys working in a fast-paced environment, and wants to develop expert knowledge in our systems and screening processes.
You'll play a key part in supporting our clients, managing enquiries and applications, and contributing to the continued success of a business that's always striving to improve.The role At Trust ID and across our Screening businesses, we assist organisations of all sizes across a range of industry sectors with our range of identity check services.
By working with us, businesses are able to make more informed recruitment decisions, fulfil regulatory requirements, and mitigate risks to clients and employees.We are currently looking to recruit an experienced Finance Assistant to support our busy Finance team.
This role will be varied, covering standard month-end and year-end procedures as well as providing ad-hoc support for the group finance team., Handle written and phone enquiries efficiently, delivering a consistently high standard of service every time., Build confidence and expertise in our bespoke systems, service knowledge and communication skills through training and development opportunities., Act as a trusted counter-signatory for client DBS applications, always ensuring accuracy and compliance., Play a key role within the Client Support Team by bringing a positive attitude and strong teamwork into everything you do., Represent and champion the mission and values of the business in every client and colleague interaction., Consistently meet (and strive to exceed) both individual and team KPI targets., Work closely with the Client Experience Executive, Client Service Team Leader and Client Service Manager to provide reliable, proactive support., Become highly knowledgeable in the uCheck system and our product range through ongoing self-driven learning and knowledge retention., Support and guide newer team members by sharing product and system expertise, acting as a mentor when needed., Deliver training sessions for new starters and existing colleagues, supporting learning and development across the team., Take ownership of key application workflows, including those awaiting action, rejected applications, escalations, migrations, external ID checks and the automated countersigning tool., Support business improvement by taking part in project work and system testing whenever required., Bring a continuous improvement mindset, always looking for smarter, better ways to enhance performance and the client experience.About you, Strong customer service and people skills, with a genuine focus on helping clients., Clear, confident communication, both written and verbal., Good organisation and time management, able to balance multiple priorities., A positive, enthusiastic team player who enjoys collaboration., Adaptable and comfortable in a fast-paced, evolving environment., Solutions-focused, proactive and keen to improve how things are done., Eager to learn, develop and grow within a successful, growing business., It keeps the energy and culture while being easy to scan and digest. Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Exeter, England
Start: ASAP
Salary / Rate: Up to £26000.00 per annum + + upto £2,400 bonus PA
Posted: 2026-01-09 17:34:08
-
Client Support Executive - OnboardingLocation: Hybrid - 2 days in our Wilmslow office, 3 from homeWorking Hours: Full-timeCitation is one of the UK's leading providers of Health & Safety, HR, Employment Law and ISO services to businesses.
But we're far from average — our people bring their personalities to work, not just their policies! It's a great place to work because of the people we employ.
Fun, professional, and supportive, we're looking for likeminded individuals who bring passion and positivity to what they do.
If our culture sounds like the right fit for you and you're excited to be part of our success story, we'd love to hear from you.
The role: As we continue to grow and invest in service and technology, we're recruiting a Client Support Executive to join our Onboarding team.In this role, you'll:, Provide exceptional telephone and online support to clients across the UK, Welcome new clients and deliver training on our platform, Make proactive touchpoints with clients throughout their contract , Ensure clients gain maximum value from their Citation serviceAbout you: We're looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.
Whatever your background, if you're passionate about delivering outstanding customer service, we can teach you the rest.
You'll be someone who: , Engages confidently and professionally over the phone, Learns new systems quickly and uses information to support clients effectively, Puts the client first, making it your mission to understand their needs and exceed expectationsHere's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Ready to Apply? If you're passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2026-01-09 17:21:59
-
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: Base Salary + Commissions, OTE £35k + We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performanceAbout youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + Commissions, OTE £35k +
Posted: 2026-01-07 08:50:51
-
Customer Complaints & Resolution ManagerLocation: Hybrid - 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic - OTE 39k per yearCitation provides expert HR, employment law, and health and safety support to businesses across the UK.
We help organisations stay compliant, protect their people, and create safer, more productive workplaces.
Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most - running their business.If you're a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we're definitely the company for you to grow with.
If our culture sounds like the right fit and you'd like to be part of our success story, we'd love to hear from you - send us your details today.What will I be responsible for?, Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed., Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions., Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements., Stay informed with a strong understanding of compliance functions and how they impact our clients., Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately., Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life., Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience., Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned., Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes., Deliver outstanding service to a diverse client base, and support your colleagues in doing the sameWho are we looking for?You'll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns.
Your communication skills - both written and verbal - enable you to engage, influence, and present confidently at every level of the organisation.You'll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality.
Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.Here's a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £39000.00 per annum + OTE
Posted: 2026-01-05 20:05:06
