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Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am - 5:00 pm
We are Citation.
We are far from your average service provider.
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team.
This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We're looking for someone with excellent organisational skills and a collaborative approach to working across teams.
If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we'd love to hear from you.
The role:, Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria., Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives., Manage the administration and allocation of inbound leads to the appropriate teams or individuals., Answer inbound customer calls, providing a professional and helpful first point of contact., Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:, Confident and proactive, with a positive, can-do attitude., Quick to pick up the phone and handle challenges head-on., Strong listener with great attention to detail., Eager to learn and excel., Sales or contact centre background is a bonus., Organised, reliable, and comfortable with admin tasks., Understands the value of great customer service., A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes - this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations.
In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group.
Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-07-03 17:39:22
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Recruit4staff are proud to be representing their client, a packaging supplier in their search for a an experienced Customer Service Executive to work at their head office based in Wrexham. For the successful Customer Service Executive our client is offering:
£25,000 Per Annum Monday to Friday 9am - 5:30pmPermanent RoleBenefits: Pension, Holidays, Free Parking, National Exposure, Ongoing Development
The role - Customer Service Executive:
Work closely with key customer accounts, processing new orders and managing existing ordersLiaise with the sales manager regarding new opportunitiesProvide after-sales support to all key account contactsManage new queries and quotations for customersFollow-up enquiries to create new sales opportunities Ensure excellent customer service
What our client is looking for in a Customer Service Executive:
Previous experience working within a similar customer service or administrative support role - ESSENTIALSAP or Sage knowledge - DESIRABLEKnowledge of the supply and/or manufacturing industry - DESIRABLEOrganised, adaptable, and thrives in a fast-paced, multi-tasking environment - ESSENTIAL
Key skills or similar Job titlesSales Coordinator, Sales Administrator, Account Executive, Key Account Coordinator, Key Account Executive, Account Manager, Customer Service ExecutiveCommutable From: Denbighshire, Wrexham, Flintshire For further information about this and other positions please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Type: Permanent Location: Wrexham
Salary / Rate: £25k per year + Benefits: Pension, Holidays, Free Parking, National Exposure, On
Posted: 2025-06-24 13:44:35
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Account Executive - Wilmslow (Hybrid)Join Citation - A Great Place to Work
Are you a driven and ambitious sales professional ready to take your career to the next level? Do you thrive in a fast-paced, consultative sales environment where your efforts make a real difference? At Citation, we're on a mission to protect and support businesses across the UK with expert HR, Employment Law, and Health & Safety services.
We're proud to be a Top 100 Best Companies to Work For and winners of multiple Best Workplace awards - and we're growing fast! Location: Wilmslow HQ (hybrid working)Role: Account ExecutiveType: Full-time, PermanentSalary: Competitive basic + Bonus Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services.
We are truly passionate about assisting clients where we can with a one team ethos to also support each member of the team and our colleagues around the business.
As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with the service are maximised with all our client interactions.
There is varied experience throughout the team, but if you are successful, you have the full team support to understand the role and be the best you can be. What will I be responsible for?, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services., Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities., Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives., Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them from coming to fruition., Operating as the main point of contact for any matters specific .to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints., Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment., Build and maintain strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers., Developing a trusted advisor relationship with key stakeholders and executive sponsors., Contacting customers at relevant touchpoints to complete care calls., Assisting with high-severity requests or issue escalations as needed. Who are we looking for?, The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation., You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.
You will be curious by nature and determined to find the best way forward for your customers.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-06-19 12:19:05
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The RoleCivil Enforcement Officer - Hertford - Part-Time (25.5 hours) - £16933.02 per annum Are you looking for flexible hours?Do you want to help your local community? Are you looking a role where you can be active and connect with people? Civil Enforcement Officers patrol public streets and local council car parks to ensure that car parking regulations are being followed.
You would issue Penalty Charge Notices, report defective signs and road markings, identify and report abandoned vehicles, and advise motorists where required. You will have excellent customer care skills and is able to converse in a friendly and effective manner.You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.You will report any defects to street furniture, such as signs and road markings. As a Civil Enforcement Officer, you will be an integral part of the local community, by ensuring public safety and keeping the area uncongested and accessible. What is on offer to you?
£16,933.02 annual salary (£12.77 hourly rate)25.5 hours per week (working any 3 days from 7)Training and DevelopmentPension SchemeEmployee DiscountSo, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then APPLY NOW!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the company.
We offer an inspiring work atmosphere where successes are shared through an ‘employee of the month scheme’ and regular social gatherings. ....Read more...
Type: Permanent Location: Hertford,England
Start: 02/06/2025
Salary / Rate: £16933.02 per annum
Posted: 2025-06-02 16:34:24
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Customer Success Relationship Manager Salary: £25,000 + bonusLocation: Hybrid - Wilmslow, Full Time
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group, which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years, which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services.
We are truly passionate to assist clients where we can with a one team ethos to also support each member of the team and our colleagues around the business.
As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with the service are maximised with all our client interactions.
There is varied experience throughout the team, but if you are successful, you have the full team's support to understand the role and be the best you can be.
What will I be responsible for?, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services., Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities., Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives., Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them from coming to fruition., Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints., Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment., Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers., Developing a trusted advisor relationship with key stakeholders and executive sponsors., Contacting customers at relevant touchpoints to complete care calls., Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?, The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation., You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.
You will be curious by nature and determined to find the best way forward for your customers.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + Bonus
Posted: 2025-06-02 12:15:21
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The RoleCivil Enforcement Officer - Swale, Kent - Full-Time 40 hours - £25,396.80 per annumDo you enjoy working outside?Would you like to have a positive impact on your local area?Are you 18 or older?Do you have a FULL and valid UK driving licence?An exciting prospect has arisen for a Civil Enforcement Officer in Kent.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping our roads moving and ensuring public safety. This opening would suit someone who;Enjoys working outside, think of all that fresh air and exercise!Wants to join a reliable business and team, you will play a key role in your local area.Has excellent Customer Service skills and enjoy working with the public.Likes to be part of a large diverse team but can work by yourself without too much direction.Is resilient, reliable, and conscientious. Does this sound like you? If so, what will you bring?
You will have excellent customer care skills and is able to converse in a friendly and effective manner.You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.And you will report any defects to street furniture, such as signs and road markings. You will be using hand-held computers, two-way radios and body cameras in this roleAPCOA offers full training and development for our successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!At APCOA, we are always trying to think of new ways to reward our hardworking staff! Some of the benefits on offer to you are:£25,396.80 per annum40 hours per week 5 days from 7 Mon-Sun 07.30 -22.0020 days annual leave plus 8 Bank Holidays We also provide, uniform, employee awards, a discount scheme and a pension scheme. So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Sittingbourne,England
Start: 30/05/2025
Salary / Rate: £25,396.80 per annum
Posted: 2025-05-30 17:46:04
