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Helpdesk Manager - Farringdon, London - £45-52,000 per annum (dependant on experience) My client, an established Facilities and Maintenance company, are currently recruiting for an experienced Facilities Helpdesk Manager to join a fantastic team based in Farringdon, London.As the Facilities Helpdesk Manager, you will oversee a team of Helpdesk Administrators, ensuring the efficient handling of maintenance requests across multiple sites.
Your primary focus will be on ensuring that all processes are followed in alignment with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
This role is essential to maintaining the smooth operation of our Facilities Helpdesk, to ensure a high level of client satisfaction.The ideal candidate will have a minimum of 3 years experience managing a large Team of Helpdesk Operatives within Facilities and Maintenance, you will be proactive, positive and a great communicator who can implementing positive ways of working.
This is an extremely important position within the Business and you will be working closely with Senior Management to always ensure an impeccable service to clients and customers.Key Responsibilities:Team Management: Lead, motivate, and manage a team of Ten helpdesk operatives who handle Maintenance calls and numerous email requests.Process Oversight: Ensure all helpdesk processes are followed efficiently, meeting KPIs and SLAsPerformance Monitoring: Regularly review and assess the performance of helpdesk staff, providing feedback and guidance to maintain high standards.Client Interaction: Liaise with clients to ensure their needs are met and any issues are resolved promptly.Reporting: Prepare and present regular reports on helpdesk performance, identifying areas for improvement and implementing solutions.Continuous Improvement: Drive continuous improvement within the helpdesk, suggesting and implementing process enhancements to increase efficiency and client satisfaction.Main Duties:Facilities Helpdesk Management- Managing a Team of Ten Facilities Helpdesk OperativesEnsuring the Smooth and Efficient running of the HelpdeskEnsure Helpdesk Operatives are carrying out the Correct Processes when completing jobs and updating the System and further works etcUpdating the CAFM system with any changesLiasing with Engineers- PPM ManagementAssist with complex works offering advice on process.Implementing positive changes to the HelpdeskAllocating jobs and managing the level of jobs coming through and ensuring all the information is correctDealing with any Customer Issues to ensure an excellent service is provided at all timesOverseeing Quotes and Budget ReportingExcellent Customer service ensuring our clients are always updated with any changesManaging the Helpdesk Operatives to ensure that all jobs are being managed efficiently and correctlyEnsure all jobs are scheduled and updated before close of business.Managing and supporting Help Desk supervisor o Ensure Help Desk Management and Supervision is always available.Managing Annual Leave and Sickness to ensure the Helpdesk is always covered sufficientlyLiasing with HR to manage Disciplinaries, Promotions and Appraisals for Helpdesk staffSchedule Weekly and monthly Meetings with Help Desk Staff to discuss clients progress and issues.Work with Managing Director and Operations Manager to assess candidate CV's and interview potential new members of the helpdesk teamWork closely with the Operations Manager to train new and existing staffGenerating reports to ensure that SLA targets are achieved and Co-ordinators are managing their time effectively and efficientlyConduct Weekly/fortnightly meetings with Senior Management to discuss helpdesk issues, progress, and process.Attend and participate in Operations meetings.Monthly meetings with Managing Director to report on Help Desk targets, progress, and any issues that may arise. ....Read more...
Type: Permanent Location: Farringdon,England
Start: 03/10/2024
Salary / Rate: £45000 - £52000 per annum
Posted: 2024-10-03 08:39:04
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Job descriptionThe Opportunity Hub UK is partnering with a professional Finance education company to recruit an exceptional Graduate CEO Assistant to join their team in London.
This innovative company is dedicated to investments and financial education globally.Founder Associate (London - Hybrid) Salary: £25,000 - £35,000 DOEThis is a unique opportunity to join a growing financial education company as a Graduate CEO Assistant.
Based in London with flexibility to work hybrid near Barbican station, you will serve as the right-hand to the Founder and support the execution of their vision to make Finance education globally accessible.As Graduate CEO Assistant, you will get exposure to all aspects of running a dynamic education business:Attending key meetings and calls along side or as the Founders representativeDrafting presentations Managing the Founder's schedule and calendar to optimise their timeCoordinating across departments to ensure alignment with company goalsConducting research and analysis to inform strategic decisionsHelping prepare for key company initiatives like new course launchesTo excel as a Graduate CEO Assistant, you will need:Recent experience in a similar role, maybe you are an entrepreneur yourself looking for a new challenge Exceptional organisation skills and ability to effectively manage prioritiesStrong written and verbal communication abilitiesHigh emotional intelligence and maturity to interact with senior leadersProactive approach to identifying and solving problemsComfort adapting to dynamic startup environmentPassion for the company's mission of accessible financial educationKey advantages of joining as Graduate CEO Asaistant:Significant exposure to all aspects of a growing startupOpportunity to directly support and learn from the FounderFlexible hybrid working modelCompetitive salary and path for career developmentChance to make an impact in financial educationIf you are an ambitious self-starter looking to play a key role in an inspiring mission-driven startup, this is a can’t-miss opportunity.
Apply today! ....Read more...
Type: Permanent Location: Greater London,England
Start: 02/10/2024
Salary / Rate: £25K - £35K
Posted: 2024-10-02 00:11:01
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Operations Manager - Sandwell - Full-Time; 40 hours per week - Up to 39.5K D.O.A.Do you have management experience? Are you able to manage and motivate staff to deliver an excellent level of service? Do you have experience operating in a customer facing environment? We are looking for an Operations Manager to assist the Contract Manager in ensuring the smooth running of the car parks in the Sandwell area.
You will be working on-site to ensure all operational requirements and service level agreements are met. Office based 5 days per week Monday to Friday flexible hours (may involve occasional weekend working on events).What will you do?
Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met Continuous monitoring of revenue activity, involving regular reporting on Key Performance Indicators to Contract Manager, identifying trends and instigating action where required Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raisedMonitor budget and contract spend in relation to uniform, stationery and other supplies ensuring effective cost controlDevelop, coach and monitor the team in relation to cost control, supervisory skills, health and safety and environmental issues Set objectives, conduct appraisals and identify training needs for operational staff Monitor and manage staff absence and lateness Recruit, discipline, deal with grievances within the contract, ensuring all procedures are followed in line with company policy Complete daily, weekly and monthly reports in line with the client and APCOA’s reporting requirementsWhat will you bring?
Minimum 2 years management experience (gained within the last 3 years)Strong commercial acumenExperience of monitoring KPIsExcellent interpersonal skills with the ability to build and maintain positive working relationshipsStrong people management skills gained within a diverse workforce, including coaching, training and recruiting skillsExperience within the parking industry and notice processing field will be very beneficial. NVQ level 3 or equivalent administration office skills will be useful for this role. Up to £39.5k per annum dependent on relevant experience We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender, sexuality or level in the business. We offer a inspiring work atmosphere for you where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Oldbury,England
Start: 24/09/2024
Salary / Rate: Up to £39.5k per annum D.O.A.
Posted: 2024-09-24 13:36:06
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Climate17 is excited to partner with a globally renowned restaurant brand that’s famous for its delicious, world-class recipes.
As part of their ongoing mission to be a more responsible business, they are embarking on an ambitious sustainability journey, committed to doing things ‘The Right Way.’ We are seeking an experienced Sustainability Programme Manager to play a pivotal role in helping the brand achieve its ESG goals. The Role Join the Corporate Affairs and Sustainability Team, where you'll be a champion for sustainability and ESG initiatives across the business.
Working closely with the Head of Sustainability, you will develop, manage, and implement key programmes to reduce carbon emissions, meet packaging commitments, and minimize waste throughout the organisation. This is an opportunity for a passionate individual with strong project management and relationship-building skills to make a real impact.
Reporting to the Head of Sustainability, you’ll be part of a small, growing team with the chance to shape the future of an iconic brand. Key ResponsibilitiesTrack and measure progress to identify opportunities for improvement across ESG projects.Leverage project management skills to monitor and document the progress of other functions against their ESG objectives.Provide expert sustainability knowledge to inform risk assessment and horizon scanning.Translate legislative requirements into actionable insights for key stakeholders, supporting their ESG responsibilities.Collaborate with internal and external stakeholders, including franchise partners, corporate teams, and key ESG contributors.Align sustainability efforts with the broader business strategy, supporting internal and external communication efforts.Requirements5+ years of experience in sustainability or a related field.Relevant qualifications in sustainability or similar subjects.Deep knowledge of sustainability, with expertise in areas like Net Zero strategy, waste reduction, and circularity.Strong project management skills, with attention to data and detail.Experience in complex organizational structures is a plus.Ability to measure and report on progress effectively.We’re looking for someone who is passionate about making a difference and can inspire others to do the same.
You’ll have the influence and drive to make a significant impact across diverse stakeholders, from management teams to franchisees, and ensure that our sustainability efforts align with business objectives. About Us Climate17 is a purpose-driven recruitment firm specializing in Renewable Energy & Sustainability.
We partner with companies striving to reduce their environmental footprint and decarbonize the energy sector. Inclusive Application Process At Climate17, diversity, equity, and inclusion are at the core of our mission.
We believe people are the key to addressing climate change, and we are committed to fostering an inclusive and regenerative world. We encourage applications from candidates of all backgrounds and welcome discussions around any additional support needed throughout the application or interview process. ....Read more...
Type: Permanent Location: Woking,England
Start: 13/09/2024
Salary / Rate: £70000 per annum
Posted: 2024-09-13 10:11:06
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The Opportunity Hub UK is thrilled to present an extraordinary opportunity for an enthusiastic Events Management Executive to join a thriving organization based in London.
This position presents a chance to make a profound impact in the dynamic events industry, where creativity, professionalism, and passion converge. We represent a renowned name in the events sector, known for curating exceptional experiences that leave a lasting impression.
With a commitment to excellence, they are seeking an Events Management Executive to play a pivotal role in their ongoing success. As the Events Management Executive, you will be at the forefront of creating and executing captivating events that align with the company's vision and objectives.
Reporting directly to the Events Director, you will oversee the entire event lifecycle from concept to execution. Key Responsibilities:Collaborate with clients to understand their event requirements and translate them into a captivating experienceConceptualize event themes, designs, and marketing strategies to achieve the desired outcomesDevelop detailed event budgets and ensure adherence to cost constraintsManage vendor relationships, negotiate contracts, and source high-quality suppliersOversee event logistics, including venue selection, catering arrangements, and technical setupRecruit, train, and manage an event team to ensure seamless executionMonitor event progress, identify potential issues, and implement corrective measuresCapture event feedback and analyze data to refine future event strategiesRequirements:Proven experience as an Events Management Executive or a related roleExtensive knowledge of the events industry, including trends, practices, and technologiesExcellent communication and interpersonal skills to liaise with clients, vendors, and internal teamsCreative flair and innovative thinking to develop unique event conceptsStrong organizational and time management skills to manage multiple projects simultaneouslyProficient in event management software and project management toolsA passion for creating memorable experiences and exceeding client expectationsBenefits:Immerse yourself in a dynamic and creative work environmentCollaborate with a team of talented event professionalsGain experience in a variety of event types, from conferences and exhibitions to social gatheringsDevelop your expertise in event management strategies and techniquesContribute to the success of a thriving events organization If you are an enthusiastic and passionate Events Management Executive seeking to make a meaningful contribution to a thriving events company, this is the perfect opportunity for you.
Apply now and become an integral part of our team's journey to create exceptional events that leave a lasting impact.
We look forward to welcoming you to this exciting chapter in your career. Work Permissions: You must have the right to work in the United Kingdom.
Visa sponsorship is not available at this time. ....Read more...
Type: Permanent Location: Greater London,England
Start: 12/09/2024
Salary / Rate: £25k - £30k
Posted: 2024-09-12 11:45:08
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Cleaning Manager - FM Service Provider - Central London - £41k per annum Exciting opportunity for an experienced Cleaning Manager to work for an established Facilities company on a unique site based in Central London.
The successful candidate will have a proven track record working in Cleaning Management and can start immediately.Hours / DetailsMonday to Friday08:00am to 17:00pmContract type - Permanent Site basedKey Responsibilities:Responsible for cleaning services directly contracted to the tenant offices and retail units which are predominantly delivered outside normal office hoursResponsible for all services provided to public and non-public washrooms, such as feminine hygiene services, air fresheners, hand cleansing, waste removal and consumablesResponsible for the provision of window cleaning services, its safe delivery and client liaison regarding access and frequencyManagement of waste disposal contractors, accountability of controlled waste, bulk waste Responsible for the management and delivery of all pest control services across the site and the interpretation of monthly reports Responsible for the expenditure and control of assigned budgets for all soft services and payroll ensuring that all operations are delivering value for money and within expenditure parametersContinually monitor the agreed budgets for all soft services ensuring compliance within budget whilst considering any budget variations in preparation for annual budget review Conduct regular team meetings with all staff informing the team of their overall performance Address health and safety issues, undertake Toolbox Talks, induction of new staff and sharing general information regarding the wider business Responsible for the statutory compliance of all soft service operations ensuring that operations are delivered safely and in accordance with the site policiesResponsible in ensuring that all teams are fully resourced in the most efficient manner liaising with corporate HR regarding recruitment, leavers, absence management, discipline and performance management Ensure that the entire facilities services operation achieves a high standard of services at all times, reporting all building faults to the Help Desk for action Meet regularly with the Account Manager (AM) to demonstrate that all operations are delivering the required standardsLiaise on a regular basis with stakeholders and tenants to gauge perception of service delivery and deal with any issues as they arise Capable of managing a team of 40 to 50 cleaners/supervisors Requirements:Waste management and front of house servicesDirectly responsibility for the management and delivery of cleaning operations in a diverseand challenging environmentManaged auditing processes for a range of services and performed to service KPI’sExcellent communication (both written and verbal) and presentation skillsCompetent in the use of IT including all MS Office packagesDemonstrate a proven track record in delivering excellence in the facilities services environmentIOSH qualifiedFinancial management of an equivalent value in budget for staff, contractors and commoditiesRelevant personnel management skills and experienceDirect responsibility for operational H&S compliance Please send your CV to Jordyn at CBW Staffing Solutions for more information. ....Read more...
Type: Permanent Location: Strand,England
Start: 10/09/2024
Salary / Rate: £41000 per annum
Posted: 2024-09-10 11:12:03
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Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to £32k per annumAre you an experienced Helpdesk Supervisor looking for a new challenge?Do you have experience within facilities management?If so please read on...CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge.
One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours of Work:Monday to Friday8am to 5pmOffice basedKey Duties:Schedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Supervise and manage day to day Helpdesk activitiesSupport the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.Monitor call activity and produce call volume reportsTo deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.Compile and enter data into the monthly client report and submit before the monthly deadline.Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works.
To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractTo work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communicationsRequirements:Helpdesk experienceIT proficientFM experienceAbility to supervise and manage a teamPlease send your CV to Brooke at CBW Staffing Solutions for more information. ....Read more...
Type: Permanent Location: Lewisham,England
Start: 30/08/2024
Salary / Rate: £32000 per annum
Posted: 2024-08-30 10:46:06
