Soft Service Operations Manager

Mobile Soft Services Operations Manager - FM Service Provider - Commercial Contract - Up to £55,000 per annum   

Are you looking for a new challenge?
Do you have experience within management of a commercial environment?  

CBW are currently recruiting for a Mobile Soft Services Operations Manager to be based on a Commercial contract covering portfolios based in London and Kent .

The Soft Services Manager will have responsibility for the overall management of Commercial cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles.

He or she will manage and monitor the office and area management team and in return the company is offering a competitive salary of up to £55,000.   

Hours of work  

Monday to Friday
08:00am to 17:00pm or 9:00am to 18:00pm   

Key duties & Responsibilities

• Day to day management of Office and Area Management Team.
  
  (4 Area Managers and up to 8 to 10 Supervisors over 200 sites)
• Support Contracts Director with new business, quotations, and tender opportunities.
• Assist with setup of new CRM System.
• Roll out new systems ensuring they are set up properly and used effectively.
• Manage and oversee operational processes.
• Quality Auditing, ensuring Operations Team are carrying out regular audits.
• Assist Operations Team with new and existing customers.
• Assist in overseeing the mobilisation process of all new contracts/sites.
• Monthly meetings with Office Administrators and Operations Team.
• Staff Planning and Training.
• Complaint escalation and resolution.
• Assist HR Manager with any performance management and disciplinary matters.
• Travel to meetings with prospective clients, in and around London.
• Ensuring the highest standards of cleanliness and customer service are maintained at all customer sites

• Up to £50,000 depending on experience
• Oyster card 
• Mobile phone allowance
• Pension Scheme 
• Company Laptop
• 28 days of annual leave (depending on length of service)

• Extensive previous experience in an operations management role.
• Possess a strong understanding of the company’s operations, competition within the
• industry and positioning.
• Be a customer service driven individual.
• Proven track record in operation team management.
• Able to perform independently or as part of a team.
• Attention to detail and confidence to be able to present a solution to client needs.
• Hold a full UK Driving license.