Contract Support

Contract Administrator – Facilities Helpdesk - £25,000 - £27,000 per annum 

An exciting opportunity has arisen for a Contract Administrator to join a facilities management team based in North Lanarkshire.

Reporting to the Helpdesk Supervisor, this role is vital to the effective delivery and coordination of helpdesk services.

As a Contract Administrator, you'll play a key role in task planning through the CAFM system, ensuring smooth communication between mobile engineers, suppliers, and management, while monitoring job progress across all building services.

Key Responsibilities:

• Liaise with mobile engineers, supply chain partners, and facilities managers regarding job progress.
  
  
• Follow up on outstanding jobs with engineers and subcontractors; participate in review meetings with Facilities Managers.
  
  
• Generate weekly reports for the Helpdesk Supervisor and Business Support Manager.
  
  
• Monitor compliance with SLAs, escalate performance issues where required, and communicate updates to internal stakeholders.
  
  
• Support Facilities Services Managers, Helpdesk Supervisor, and Business Support Manager with contract management and supplier coordination.
  
  
• Log and manage tasks using the CAFM system (Concept Evolution), receiving requests via phone, email, in-person, or directly through the system.
  
  

• Previous experience in a helpdesk or administration role, ideally using a CAFM system.
  
  
• Strong communication and organisational skills.
  
  
• Confidence in dealing with client representatives.
  
  
• Proficiency in Microsoft Office (intermediate level or higher).
  
  
• Ability to meet tight deadlines and manage competing priorities.
  
  
• Flexibility for hybrid working arrangements.