Social Housing Contracts Manager

Contracts Manager - Social Housing - Glasgow - Up to 52K plus car allowance and bonus 

CBW have a new opportunity fora dynamic and experienced Contract Manager to take full accountability for the financial and operational performance of a key contract.

The role requires a proactive leader who can manage service delivery across multiple locations, ensure compliance with legal and internal standards, and build strong relationships with clients and partners.

Key Responsibilities:

• Take full responsibility for the contract’s financial performance and budgetary control.
  
  
• Ensure compliance with all statutory obligations and internal policies across stakeholders.
  
  
• Manage health, safety, environmental, and quality (SHEQ) risks using RAMS, PPE, ongoing training, and adherence to safety procedures to provide a safe working environment for all parties.
  
  
• Establish and maintain effective working relationships with internal teams, clients, suppliers, and subcontractors to enhance service delivery and operational performance.
  
  
• Foster positive and long-lasting relationships with clients and affiliated organisations.
  
  
• Oversee service delivery across multiple locations, ensuring collaboration and resource alignment across all teams.
  
  
• Create and maintain a robust business plan that aligns with contractual goals and client expectations.
  
  
• Define, monitor, and manage SLAs and KPIs, constantly seeking opportunities to add value.
  
  
• Support and guide mobile teams to deliver services in line with agreed standards and performance metrics.
  
  
• Oversee planning, execution, and quality assurance for all planned preventative maintenance (PPM) and reactive works.
  
  
• Ensure accurate documentation of completion times for all work types using the asset management system.
  
  
• Conduct monthly audits and compliance checks, reporting key findings and escalating issues when needed.
  
  
• Collaborate with senior management to review monthly performance and shape strategic plans.
  
  
• Support the development of direct reports through training, performance reviews, and mentorship.
  
  
• Deliver internal training sessions and corporate communications.
  
  
• Lead on contract negotiations and support business development initiatives.
  
  
• Oversee the coordination of support functions to ensure consistent service delivery.
  
  
• Evaluate and manage the performance of third-party suppliers and subcontractors.
  
  
• Maintain a clear understanding of client contractual obligations across all services.
  
  
• Conduct regular client meetings to understand evolving needs and align service delivery accordingly.
  
  
• Identify and implement cost-saving strategies and revenue-generating opportunities in collaboration with operational teams.
  
  

• Competitive salary
  
  
• Company car or car allowance
  
  
• Annual bonus scheme
  
  
• 25 days annual leave plus public holidays
  
  
• Life insurance (3x annual salary)
  
  
• Private medical insurance
  
  

• Proven experience in contract management, particularly in Social Housing and compliance environments
  
  
• Strong technical background with relevant M&E qualifications
  
  
• Thorough understanding of building services, compliance, and relevant legislation
  
  
• Health & Safety qualification (essential)
  
  
• Knowledge of HSG274 and water systems management
  
  
• Proficient in CAFM systems and digital reporting tools
  
  
• Asbestos awareness certification
  
  
• Computer literate with good working knowledge of standard office software
  
  
• Excellent interpersonal and stakeholder management skills
  
  
• Strong verbal and written communication abilities
  
  
• Highly motivated, with the ability to work both independently and as part of a team
  
  
• Flexible, adaptable, and calm under pressure
  
  
• Full UK driving licence (clean and valid) is essential